We would love to hear from you!

We value our relationship with you and we want to ensure it is the best it can be.

If you are not happy with any aspect of our work we would like to hear from you so that we can quickly put things right.

Likewise, if you have feedback about what we are doing well – please let us know!

How to let us know if you have feedback or a complaint

Please contact us using one of the following options:

Phone
If you have time to talk to us about your feedback you can ring us on 09 528 3981

Email
Email your feedback to info@brainwave.org.nz

Post
If you’d prefer to write to us, drop us a line to the address below. Please remember to include your full name, postal address, and a daytime telephone number in your letter so we can get back in touch:

Brainwave Trust Aotearoa
P.O. Box 55206, Eastridge
Auckland
1146

What happens next?

Once you have sent us your feedback, we will be in touch. If necessary, we will investigate it and discuss a resolution with you. If we cannot resolve it straight away, or if the issue is of a complex nature, we will indicate how long it will take us to investigate the issue.

Brainwave Trust Complaint Policy

Brainwave Trust Aotearoa respects the rights of its clients, all paid and voluntary team members, and any other people or organisations with which it conducts business. Our complaints Policy and Process has been developed to ensure the rights of these individuals are given appropriate consideration in the event of any dispute.

Brainwave Trust Privacy Policy

Brainwave Trust Aotearoa respects the privacy of all of its clients, all paid and voluntary team members, and any other people or organisations with which it conducts business. Our complaints Privacy Policy has been developed to ensure we take your privacy seriously, follow this link to find more about how we handle information we hold.